Title:  Learn More

Subtitle:  Returns, Refunds, Sizing ,Pricing Policies

Alvaro Coronado Policy Statement

Returns, Refunds, Sizing and Pricing Policy

All jewelry designs from Alvaro Coronado, Inc. and Alvaro Coronado go through a strict quality control review before being shipped to insure that each piece leaves Alvaro Coronado’s studio with the highest quality of workmanship.  We’re confident you’ll be happy with your beautiful new jewelry and we strive to bring you the ultimate in quality at an affordable price.

The beauty of Alvaro Coronado jewelry is that each piece is considered an original.  It is totally customized and designed specifically by, and for, the purchaser making it special and personal.  We handle our exchange and refund policy on the same personal basis. 

Alvaro Coronado asks that you inspect your item immediately and contact us by email at Coronado@ObiRing.com should any of the 3 return/refund conditions indicated below exist.  Notification is required within 14 days from date of delivery of your jewelry design.  A delay in doing so could invalidate your 14 day window of opportunity.

Our customer care department will review your claim for exchange or refund on a case by case basis, and in their sole discretion determine appropriate remedy and action for customer satisfaction.  All returns must be in the original packaging and should not show a sign of wear, use or misuse.  We cannot accept merchandise returns on items that are made according to customer specifications.  Exchanges and refunds will be limited to the following conditions:

Return/Refund Conditions:

1.  An error in your order – Alvaro Coronado will remedy promptly.

2.  Damage due to shipping - Insurance claim will be filed

     Note:  you must keep original packaging for insurance claim

3.  Defect in workmanship – immediate replacement will be shipped at our expense

 

Return Process is as Simple as 1, 2, and 3

1.  Obtain Your Return Authorization Code. 

                                                                Email Coronado@ObiRing.com or

                                                                Call 804-752-7788 between 10 a.m. and 5 p.m. Eastern Standard Time

                                                                Get your Authorization code to be written on outside of return box

 

2.  Package Your Return:   Return in original packaging material by mail to

                                                                Alvaro Coronado, Inc.

                                                                P. O. Box 515, Ashland, Virginia   23005

 

3.  Insure your package:    Insure the package for the invoice amount paid

                                          Optional:  request a delivery confirmation notice

                                          Alvaro Coronado will not be responsible for loss or damage of return shipments. 

Sizing:

Rings are sized to customer specification at time of order.  The cost of resizing will be customer’s responsibility. 

Alvaro Coronado wants each customer to be happy when their jewelry arrives.  If you are not sure of your size, Alvaro Coronado offers a free ring sizer to avoid any disappoint or added expense for resizing.  Just click here to request a ring sizer, compliments of Alvaro Coronado.

Pricing and Typographical Errors:

Alvaro Coronado, Alvaro Coronado, Inc. and its affiliates shall not be responsible for any typographical errors.  If a price of a product or shipping cost etc. is not correct, we reserve the right to make the correct and notify the customer of the correction.  The customer shall have the right to continue or cancel the order upon notification.

Web Errors:

Alvaro Coronado, Alvaro Coronado, Inc. and its affiliates are not responsible for any web errors and agree to have them corrected upon notification of such errors.